Error code
Cooktop error code Er31
DCS cooktop error code Er31: The maker publishes this alongside its companion code for the same class of condition, and the pair is worth taking as a pair: which of the two appears tells a technician where in the key-reading chain the machine lost its footing, and both point at the panel, its ribbon and the connection to the board rather than at the cooking electronics. Which machines can raise it, what the maker publishes about it, and what to do next.
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What we can confirm
Code Er31, from the manufacturer's own documentation
A code is only meaningful together with the machine showing it — the same digits mean different things on different equipment.
The code
Er31
The maker publishes this alongside its companion code for the same class of condition, and the pair is worth taking as a pair: which of the two appears tells a technician where in the key-reading chain the machine lost its footing, and both point at the panel, its ribbon and the connection to the board rather than at the cooking electronics. On this coast that chain fails at the same place — the ribbon where it turns under the glass — and the repair is the same modest one.
or call (305) 526-4714
What it narrows down to
A short circuit or an interruption in the way the keys are read.
Diagnostic
From $95, credited to the repair
On the same appliance
What else belongs to the cooktops
On this make a code belongs to the appliance rather than to a product line. These are the other conditions this machine can display, and the models that can show this one — a display often has more than one thing to say, and the model number decides what any of it costs to put right.
Other codes this appliance can display
A key has been held down continuously, so the top has stopped listening.
The supply voltage is outside what the cooktop will run on.
The programming options set in the control are not right for this machine.
A short circuit or an interruption in the way the keys are read.
A communication error inside the machine.
A temperature condition — the electronics under the glass have become too hot.
The same digits mean different things on different equipment. Search the full code list
In more detail
About Cooktop error code Er31
What Er31 means on this make
The maker publishes this alongside its companion code for the same class of condition, and the pair is worth taking as a pair: which of the two appears tells a technician where in the key-reading chain the machine lost its footing, and both point at the panel, its ribbon and the connection to the board rather than at the cooking electronics. On this coast that chain fails at the same place — the ribbon where it turns under the glass — and the repair is the same modest one.
Where this appears, and which table it belongs to
On the appliance's own display. Photograph it before you cut the power: a display that has been cleared has taken the evidence with it, and there is no way to ask the machine for it again. Then check the model, because this make changed hands in 2016 and the two generations share no code string. The same characters mean different things on a Classic ERC oven, an ER-series range and a Modernist induction cooktop, and a meaning read off the wrong table is worse than no meaning at all.
Which machines this one applies to
induction cooktops. The same number on a different appliance of this make is a different page and often a different repair, which is why this archive is organized by appliance rather than by number. This maker documents codes on 4 of the appliance types this site publishes — bbq grill, cooktop, oven and range — and publishes none at all for bbq grill, beverage center, outdoor kitchen appliance, range and range hood. Those appliances have symptom pages here and no code pages, which is the honest answer rather than borrowing a table from the machine next door.
What to do about it
- Clear and dry the whole control area; this pair of codes is provoked by liquid as often as by a component.
- Power down at the breaker for a minute. A single occurrence after a spill does not need a technician.
- If it persists, say which of the two codes you are seeing and whether it changes. The distinction is information rather than a formality.
Where this goes next
The job this usually becomes is diagnostic visit, and that page carries a starting figure and the reasons that move it. If it turns out to be nothing — and on this make a real share of these are modes, reminders and settings rather than problems — the visit ends there and you pay the diagnostic and nothing else, or call (305) 526-4714 and describe what the panel is doing before booking anything.
This article is based on:
- Official manufacturer documentation
- Internal repair procedures
- Technician repair history
- Company quality standards